Bq9 Privacy Policy

1 Introduction

Bq9 (referred to as "we", "us", or "the platform") is a trusted online gaming and betting platform in Bangladesh. We understand how important your personal information is to you. That's why this Privacy Policy is fully transparent about what data we collect, how we use it, and the measures we take to keep it safe.

This Privacy Policy applies to all services provided through the bq9 website (bq9.onl) and mobile application. By registering on bq9 or using the platform, you agree to the terms of this Privacy Policy.

2 What information we collect

Bq9 collects various types of information from you. This data is necessary to provide you with the best possible service and to maintain the security of the platform. The types of information we collect include:

We may collect information directly from you (during registration and use), automatically (through cookies and tracking technologies), and where necessary from legitimate third-party sources.

3 Use of Data

Bq9 uses your information only for legitimate and necessary purposes. We never use your data for anything unnecessary or unethical. The main reasons we use your information are:

• Creating, managing, and securing your account.
• Processing deposits, withdrawals, and other financial transactions.
• Meeting legal KYC and AML (Anti-Money Laundering) requirements.
• Detecting fraud, multi-accounting, and other suspicious activity.
• Sending you bonuses, promotions, and personalized offers.
• Providing customer support and resolving issues.
• Improving the platform and developing new features.
• Fulfilling legal obligations and ensuring compliance with regulatory authorities.

4 Data Sharing & Disclosure

Bq9 never sells your personal information. However, limited data may be shared with trusted partners in specific circumstances. These include:

• Payment Providers: To process transactions with Mobile Banking, Nagad, Rocket, and other payment gateways.
• KYC services: With authorized verification agencies for identity verification purposes.
• Legal authorities: In response to court orders, government directives, or lawful requests from law enforcement agencies.
• Technology Partners: With technology service providers required to operate the platform.
• Business Transfers: In the event of a company merger or acquisition, you will be informed in advance.

All third parties with whom we share data are bound by strict confidentiality agreements and may not use your information for any other purpose.

5 Data Protection Measures

Bq9 uses multiple layers of security to protect your data. Our security team monitors systems around the clock and responds swiftly to any threats.

However, no transmission over the internet can be guaranteed to be completely secure. You should also take precautions — use a strong password, never share it with anyone, and avoid logging into your account on public Wi-Fi.

6 Cookies & tracking technologies

Bq9 uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential cookies: These are essential for the platform to function properly. They are used to maintain login sessions and ensure security.
• Functional cookies: To remember your preferences and settings — such as your language selection.
• Analytics Cookies: To understand how users interact with the platform so we can improve our services.
• Marketing Cookies: To show you relevant ads based on your preferences.

You can manage cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the platform.

7 Your data rights

You have several important rights regarding your personal information. bq9 respects these rights and supports you in exercising them.

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information in your account.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that the processing of your data be temporarily restricted for specific reasons.
• Data Portability: You have the right to receive your information in a structured format.
• Right to object: You may object to your data being used for marketing purposes.

To exercise these rights [email protected] address. We typically respond to your request within 30 days.

8 Data Retention Period

Bq9 retains your data only for as long as necessary or legally required. Some information may be kept for a defined period even after your account is closed.

Once the designated retention period expires, your data is securely deleted or anonymized so it can no longer be linked back to you.

9 Privacy of minors

Bq9 strictly does not provide services to anyone under the age of 18. Our platform is intended for adult users only. Age is verified at the time of registration, and additional verification may be requested in suspicious cases.

Any data belonging to a minor found in our system will be deleted immediately and the associated account will be closed. If you believe a minor is using our platform, please notify us right away.

10 Privacy Policy Changes

Bq9 may update this Privacy Policy from time to time. Any changes will be published on this page, and you will be notified of significant updates via your registered email or through the platform.

If you continue using the platform after any changes take effect, you will be considered to have accepted the updated Privacy Policy. We recommend checking the "Last Updated" date at the top of this page regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team. We typically respond within 3 to 5 business days.